Shipping Policy
Last updated: March 2025
Domestic Shipping
We ship all orders within South Africa using trusted local courier partners. Our couriers ensure your Kloom products are carefully handled and delivered safely to your door.
Delivery Timeframes
Orders are processed on business days (Monday–Friday, excluding South African public holidays).
Handling Time
Order processing and packing before dispatch
Transit Time
Courier delivery once your order has been dispatched
You will receive a tracking notification once your order has been collected by our courier.
Shipping Rates
Door-to-Door Delivery
Orders under R1,000
Free Door-to-Door Delivery
Orders over R1,000
Collection Box Shipping
Available on all order values — collect from a convenient Pudo locker near you
Collection box shipping is available for all orders regardless of order value. This option allows you to collect your parcel from a Pudo locker at a time that suits you.
Order Confirmation
After placing your order you will receive an email confirmation with your order details. Once your order is dispatched you will receive a follow-up email with tracking information. Please check your spam or junk folder if you do not receive these emails.
Contact Us
For any shipping-related queries, please contact us at savanna@kloom.co.za or call us on +27 71 369 9001.
