Question 1

How long does delivery take?

Accepted Answer

Orders are processed within 1–2 business days (handling time), followed by 2–5 business days for courier transit. Customers will receive tracking information once their order has been dispatched.

Question 2

What are the shipping costs?

Accepted Answer

Kloom offers three shipping options: door-to-door delivery at R100 for orders under R1,000; free door-to-door delivery on orders over R1,000; or free collection box (Pudo locker) shipping available on all orders regardless of order value.

Question 3

What is the return policy?

Accepted Answer

Kloom accepts returns of unopened and unused products within 14 days of delivery. Products must be in their original packaging with all seals intact. Customers are responsible for return shipping costs unless the item is defective or incorrect. To initiate a return, email savanna@kloom.co.za with your order number and reason for return.

Question 4

Who covers return shipping costs?

Accepted Answer

Customers are responsible for return shipping costs for change-of-mind returns. If the item received is defective, damaged, or incorrect, Kloom will cover the full return shipping cost. Please include clear photographs of the issue when emailing savanna@kloom.co.za to initiate your claim.

Question 5

Does Kloom test on animals?

Accepted Answer

No. Kloom is proudly cruelty-free and does not test any products or ingredients on animals. The brand is committed to ethical and sustainable practices throughout the production process.

Question 6

Are the products natural?

Accepted Answer

Kloom formulations feature carefully selected natural African botanicals, including Marula Oil, Kalahari Melon Seed Oil, Baobab, and Rooibos. The brand prioritises natural, ethically sourced ingredients that are kind to skin and the environment.

Question 7

What is the shelf life of the products?

Accepted Answer

Kloom products typically have a shelf life of 24 months when unopened and stored correctly. Once opened, products should be used within 12 months. Store products in a cool, dry place away from direct sunlight for optimal freshness.

Question 8

How can I find the right products for my skin type?

Accepted Answer

Kloom offers a personalised Beauty Advisor service called Savanna to help you discover your skin type and build a tailored routine. You can also browse by skin type on the website to find products suited to your specific needs and budget.

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